English
French
Spanish
Customer Support Representative
Chelmsford, MA, US
Office
High School or equivalent
Full Time, Temporary
30.00
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
First Shift (Day)
Chelmsford, MA, US
30.00
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Job Title: Customer Support Representative I
Company: ZOLL Medical Corporation
Location: Chelmford, MA
Job Type: Full-time
Salary: $30.00 per hour
About Us:
ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. We value diversity and strive to create an inclusive workplace. As an Equal Opportunity Employer, we welcome applicants from all backgrounds.
Job Summary:
The Customer Support Representative I is responsible for being 100% available to answer and respond to a high volume of inbound phone calls through the ZOLL Customer Support 800 number. This role involves processing orders by phone, fax, and email via the ORACLE database, and providing customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, and shipping information.
Essential Functions:
- Promptly answer a high volume of phone calls regarding order placement, shipping/tracking information, returns, and credits.
- Process a high volume of accessory orders via phone, fax, mail, and email.
- Provide accurate, professional, and responsive customer support to customers and all personnel within the organization.
- Qualify and execute credit, invoice-only, and return authorization requests.
- Provide verbal, faxed, and email order confirmations upon customer request.
- Educate and assist customers in navigating ZOLL’s web store.
- Actively participate in team meetings.
- Perform other tasks as needed.
Skill Requirements:
- 1-2+ years of solid customer service background, preferably in a call center environment.
- Computer database knowledge and proficiency.
- Professional telephone manner and customer-focused approach.
- Attention to detail, minimizing customer-impacting errors.
- Ability to comprehend complex product configurations and handle multifunction tasks.
- Proven follow-up skills and effective oral and written communication abilities.
Other Requirements:
- Willingness to work extended hours as needed during fiscal month and quarter-end as defined by management.
Educational Requirements:
- High School Diploma or equivalent.
10040316
I want more jobs like this in my inbox.
Similar Jobs
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.