Service Support Specialist

Service Support Specialist


Job ID: 10205148

Ann Arbor, MI, US

Office

High School or equivalent

Full Time, Temporary

$24.00

Experienced (Non-Manager)

On-site

Automotive and Parts Mfg

First Shift (Day)

Ann Arbor, MI, US

$24.00

Experienced (Non-Manager)

Full Time, Temporary

Automotive and Parts Mfg

On-site

Office

High School or equivalent

First Shift (Day)

Job details

Job Title: Service Support Specialist
Pay Rate: $24.00+/hr. (based on experience)
Shifts: 8:00am – 5:00pm, M-F (6 month contract)

  • Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization

  • Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit

  • Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications

  • Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed

  • Review and report on engineer inventory levels

  • Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

  • Microsoft Word, excel, Outlook – can draft/write excellent emails to customers

  • Customer Service skills – will be talking with customers frequently

  • Multi-tasking, toggling between many Outlook boxes and screens frequently.

What will convince us:

  • High school diploma required, academic degree in business or similar is preferred

  • 2+ years of work experience in a customer service role

  • Strong written and oral communication along with ability to deal effectively with customers in a professional manner

  • Strong ability to multi-task

  • Experience with field service organizations preferred

  • SAP experience preferred

  • Identification with our core values: Sustainability, Openness, Enjoyment
I look forward to hearing from you!
Rosie Liangos

Kelly Services, Recruiter
Direct/Text: 313-484-8011
 

10205148

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