QA Supervisor

QA Supervisor

Job ID: 9178019

Skokie, IL, US


Bachelors Degree

Full Time, Direct Hire

Experienced (Non-Manager)


Food and Beverage Production

First Shift (Day)

Skokie, IL, US

Experienced (Non-Manager)

Full Time, Direct Hire

Food and Beverage Production



Bachelors Degree

First Shift (Day)

Job details

Kelly Services is actively recruiting for a QA Supervisor (3rd Shift) for a Direct Hire opportunity in Skokie, IL.

The Quality Assurance Supervisor is responsible for overseeing the daily activities of the QA Specialists and COA Technicians. The Supervisor will assist in developing, training, enforcing, and monitoring food safety and quality programs to ensure client delivers safe, quality products that post no risk to consumers. This position will report on quality related issues and will be engaged in customer and 3rd party audits and visits. The role will also facilitate and monitor plant QA policies/procedures while utilizing risk assessments and CAPAs to help solve any production issues that may arise.

  • Oversee daily activities of QA Specialists and COA Technicians.

  • Report any food safety and quality problems to personnel with authority to initiate action.

  • Handle day-to-day production issues/concerns/questions/requests.

  • Supervise the following regarding holds:

    • Hold materials due to quality, food safety and positive release reasons per Hold Policy

    • Release products which are on hold when approval is received

    • Delegate closure to hold reports in the database after confirmation has been received that disposition has been carried out

    • Train QA team on execution of holds and work to reduce the number of holds generated.

  • Perform final verification on all CCPs identified in company HACCP plan.

  • Assist in mock recalls for primary packaging material, raw material and finished goods.

  • Participate in audits conducted by third party auditor, customers and local/state inspectors.

  • Assist in investigations on poor quality issues and customer complaints.

  • Assist in filling out customer questionnaires, where needed.

  • Contact suppliers/brokers regarding issues regarding raw materials.

  • Perform final verification on all CCPs identified in HACCP plan and participate as a HACCP team member.

  • Lead team in internal audits, verify findings are recorded appropriate to the program and addressed/closed-out in a timely manner.

  • Coordinate with engineering’s review of equipment and policy related to projects and contractor activity.

  • Assign departmental staffing and manage employee attendance.

  • Coordinate other daily activities as necessary or required by the QA department.

  • Assign training to new QA Specialists.

  • Approve and submit purchase request for QA supplies.

  • Cover for QA Specialists when necessary / Conduct tasks outlined in QA Tech-COA Coordinator and QA Specialist job descriptions.

  • Perform other duties as assigned by manager.


  • 3+ years of quality assurance experience required.

  • 3+ years of increasing management responsibilities in a manufacturing environment.

  • Bachelor of Science degree in biological field, food science, microbiology, etc.

  • HACCP certification required.

  • Previous experience supervising a team.

  • Excellent communication skills both verbal and written.

  • Excellent computer skills and proficient in Excel, Word, and Outlook.

  • Excellent interpersonal skills and management style.

  • Excellent time management and organizational skills, with the ability to multi-task in a fast-paced environment and prioritize deadlines.

  • Collaborate successfully with cross-functional teams.


  • Competitive Compensation

  • 90% paid health care, dental, vision, supplemental

  • 401K Program (5% match)

  • Laid back work environment and a fun, collaborative company culture!

  • Casual Dress Code

  • 9 Paid Holidays

  • Gym Membership Discount

  • Employee Luncheons and Holiday Parties

  • Employee Referral Bonus Program

  • Associate Recognition Program

  • Continuous Education Reimbursement

  • Paid Paternity Leave

  • Bereavement Pay
If you feel you have the knowledge and expertise, apply today to connect with a Kelly professional who will work to enrich your life.



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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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