Customer Service Call Center Associate (Inbound/Outbound)

• Ubicación: Stoughton, Massachusetts, EE.UU.
  

• Pago: $ 21.00 por hora
  

• Tipo de trabajo: Tiempo completo | Contrato a contratación
  

• Horario: Monday–Friday | 8:30 AM – 4:30 PM (35 hours/week)

Resumen de posición
The Customer Service Associate is an integral member of the team. Associates are responsible for handling a high volume of inbound and outbound calls while providing accurate information, resolving inquiries, and delivering outstanding customer service.

This role works closely with multiple departments throughout the organization and requires the ability to multitask, navigate several computer systems, and communicate professionally with consumers.

Lo que hará

• Handle high-volume inbound and outbound customer calls
  

• Provide information regarding the company’s programs and services
  

• Resolve customer questions during the first interaction whenever possible
  

• Research customer accounts using multiple computer systems
  

• Document all interactions accurately while speaking with customers
  

• Learn and apply program policies, procedures, and training materials
  

• Partner with internal departments to resolve consumer issues
  

• Deliver compassionate, professional, and solution-oriented customer service
  

• Maintain confidentiality while handling sensitive information

Calificaciones requeridas

• High school diploma or GED or higher
  

• Fuerte servicio al cliente y habilidades de comunicación.
  

• Comfortable using multiple computer applications simultaneously
  

• Prior office based customer service skills taking and/or receiving calls required
  

• Asistencia y puntualidad confiable

• Previous call center experience or experience handling high-volume inbound customer service calls preferred not required
  

• Ser bilingüe es una ventaja.

Training & Work Schedule

• Tiempo completo, 35 horas a la semana
  

• Lunes Viernes
  

• 8:30 a.m.-4: 30 p.m.
  

• 100% onsite training for the first 3 months in Stoughton, MA
  

• Contract-to-hire opportunity with long-term growth potential

¿Por qué unirse?

• Salario inicial competitivo de $ 21.00 / hora
  

• Oportunidad de convertirse en empleado permanente
  

• Meaningful work supporting individuals with disabilities
  

• Horario estable de lunes a viernes
  

• Ambiente de equipo colaborativo
  

• Company-provided computer equipment
  

• Career growth within a respected nonprofit organization

Candidato ideal
We’re looking for candidates who:

• Enjoy helping people over the phone
  

• Thrive in a fast-paced call center environment
  

• Can confidently navigate multiple computer systems
  

• Learn new information quickly
  

• Stay calm and professional during challenging conversations
  

• Are seeking a long-term career opportunity

Proceso de contratación

• Entrevistas presenciales
  

• Standard screening and assessment for all candidates
  

• Multiple openings available
  

• Target start dates: August 21 or August 31

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