We are looking for a strong Customer Support  Rep  who is looking for a short term project 4-6 weeks, 100% remote.
Pay: $23/hour

Job Summary:

Process Service Request for customer repairs in ERP System. Contact customers to obtain purchase orders for non-warranty repairs.

Essential Functions:

• Process Service Requests for warranty repair estimates in ERP System
  

• Review workbench and use reports to manage daily call activity
  

• Determine labor hours, recertification fees and freight charges and update repair estimates for non-warranty repairs
  

• Contact customers to provide Repair Estimates and obtain Purchase Orders for non-warranty repairs
  

• Track customer contact activity in ERP System
  

• Notify Service Depot to process repair
  

• Process device shipment and invoice customers for repairs in ERP System
  

• Work with the Service Depot and the Help Desk to answer customer inquiries
  

• Provide back-up to the International Service Business Administrator working with the Authorized Service Providers and Subsidiary office to process repairs performed in the Depot
  

• Process AutoPulse estimates in the CCR system
  

• Invoice AutoPulse billable repairs in the ERP System
  

• Maintain and track the aging of customer estimates against team objectives
  

• Assist in achieving team monthly and quarterly goals for average days to close a service request and Service revenue

Skill Requirements:

• Technical aptitude
  

• Motivated self-starter with the ability to exercise own judgement
  

• Ability to work independently, with little or no supervision
  

• Capable of prioritizing activities and performing multiple tasks
  

• Energetic, creative, goal-oriented team player
  

• Heightened sense of personal responsibility including punctuality, attendance and commitment
  

• Attention to detail
  

• Previous Customers interface skills
  

• Excellent communication skills, both oral and written
  

• Organization and internal customer interface skills
  

• ERP systems experience, preferably Oracle
  

• CRM experience, preferably Salesforce

Required/ Preferred Education and Experience:

• Associates’ Degree preferred or equivalent experience
  

• Experience in Customer Service

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

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