Payment Operations Specialist

By | October 30, 2025

Payment Operations Specialist

Apply Now Applied

Job ID: 10003293

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Dublin, CA, US

Office

High School or equivalent

Full Time, Temporary

$27/hr.

Experienced (Non-Manager)

On-site

Banking and Consumer Lending

First Shift (Day)

Dublin, CA, US

$27/hr.

Experienced (Non-Manager)

Full Time, Temporary

Banking and Consumer Lending

On-site

Office

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Payment Operations Specialist (2-Month Contract | $27/hour)
Location: Dublin, CA (Hybrid – 3 days in person and 2 days from home)
Pay Rate: $27/hour
Schedule: Monday-Friday 8am-5pm, 2-Month Assignment

 

About the Role
Credit Union is seeking a Payment Operations Specialist for a 2-month contract assignment at our Dublin, CA headquarters. This role is ideal for a detail-oriented, adaptable professional with strong experience in ACH and wire payment processing and a passion for delivering exceptional member service.
The successful candidate will manage and resolve Member Service Platform (MSP) tickets, perform follow-ups with members, and support various payment operations functions to ensure quality, accuracy, and compliance.

Key Responsibilities

  • Monitor and resolve Member Service Platform (MSP) tickets in a timely manner.

  • Conduct follow-ups with members to ensure satisfaction and high-quality resolution.

  • Support multiple areas within the Payment Operations team as needed.

  • Process ACH and wire transactions accurately and efficiently.

  • Identify issues and propose solutions to improve workflows and member experience.

  • Maintain compliance with credit union policies, procedures, and regulatory standards.

What We’re Looking For

  • 2+ years of experience in a financial institution or credit union environment REQUIRED

  • Strong background in ACH and wire processing and payment systems.

  • Ability to manage high ticket volumes (approx. 150+ tickets/month).

  • Tech-savvy and able to learn new software systems quickly (experience with proprietary systems a plus).

  • Excellent communication and customer service skills.

  • Strong organizational skills and attention to detail.

  • Flexible and proactive with a willingness to pivot as priorities shift.

Education & Requirements

  • High School Diploma or GED required; Bachelor’s Degree preferred.

  • Experience with Microsoft Office Suite.

  • Ability to work both independently and collaboratively.

  • Must be available for full-time in-person training and shadowing during the first two weeks.

Join a team that values accuracy, collaboration, and growth, we’d love to meet you! Send your resume o daid740@kellyservices.com Or call Daisy at 562-471-7322

 

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