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Client Support Assistant
San Diego, CA, US
Contact Center
High School or equivalent
Full Time, Temporary
21.00
Experienced (Non-Manager)
On-site
Other/Non Classified
First Shift (Day)
San Diego, CA, US
21.00
Experienced (Non-Manager)
Full Time, Temporary
Other/Non Classified
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
JOB INFORMATION
Client Support – Contact Center (Inbound/Outbound I)
Location: San Diego, CA – West Broadway /Near the Marina District in San Diego
Schedule: Monday – Friday, Flexible on the start time 8:00 AM to 5:00 PM or 8:30 to 5:30 according to customer needs
Position Type: Temp-to-Perm
Hourly Rate: $21.00 USD
About the Role
We are seeking a Client Support Assistant to join our dynamic Client Solutions team. The key role is to ensure a seamless and professional client experience by managing communications, supporting legal and office operations, and collaborating across teams.
As the first point of contact for our clients, you’ll handle a high volume of inbound and outbound communications, support hybrid legal proceedings, and assist with front desk operations. Your work will directly impact client satisfaction and operational efficiency.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone and email
- Collaborate with internal departments to resolve client issues efficiently
- Support front desk operations and assist with office tasks as needed
- Facilitate hybrid legal proceedings via Zoom and manage related documentation
- Ensure a seamless and positive client experience from start to finish
Job Qualifications & Requirements
Education & Experience:
- High school diploma or equivalent required
- Prior experience in administrative support, office operations, retail, or food service is a plus
- Experience in the legal industry is preferred but not required
Communication & Customer Service:
- Strong verbal and written communication skills
- Professional phone and email etiquette
- Proactive communicator with a client-focused mindset
- Ability to handle inquiries and resolve issues courteously and effectively
Skills & Attributes:
- Excellent attention to detail and active listening skills
- Strong organizational and time management abilities
- Positive, solutions-oriented attitude with a genuine desire to help others
- Dependable, punctual, and reliable for full-time work
- Adaptable and eager to learn new systems and processes
- Moderate proficiency in computer applications and ability to navigate multiple systems quickly
Professionalism:
- Maintains a polished and workplace-appropriate appearance
- Team-oriented and collaborative in a fast-paced environment
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