Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative III with a world-class manufacturing and distribution company in Lansing, MI.

Why you should apply to be a Customer Service Representative III

• Pay Rate: $20.00 per hour

  
  

• Location: 5800 W Grand River, Lansing, MI 48906

  
  

• Schedule: 8:00 AM – 4:30 PM (30-minute unpaid lunch)

  
  

• Note: Candidate must be fully cleared prior to start

What’s a typical day as a Customer Service Representative III? You will:

• Serve as a primary contact for customers, providing professional order-management and support for the sales team

  
  

• Enter and verify orders accurately and promptly in the CRM/ERP system

  
  

• Track and report sales vs. projections, preparing daily and monthly performance reports

  
  

• Investigate and resolve order/inventory issues, ensuring on-time delivery and customer satisfaction

  
  

• Maintain and update customer records, profiles, and order history

  
  

• Communicate customer complaints or inquiries to the appropriate departments, including issuing credits when appropriate

  
  

• Support additional customer service functions and collaborate with cross-functional teams to ensure smooth operations

  
  

• Meet or exceed site metrics related to productivity, accuracy, and response times

This job might be an outstanding fit if you have:

• A High School Diploma or GED (Associate degree preferred)

  
  

• 6 months to 5 years of customer service and/or order-entry experience in a manufacturing or distribution setting

  
  

• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort with CRM or ERP systems

  
  

• Excellent communication skills (phone and email), attention to detail, and strong organizational ability

  
  

• The ability to work in a fast-paced, deadline-driven environment with reliable attendance

Success Metrics:

• Order entry accuracy: ? 99%

  
  

• On-time resolution of customer inquiries (e.g., 90% within 24 hours)

  
  

• Timely and accurate monthly reporting

What happens next:

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network! That means all our Kelly recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative III today!

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