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Customer Service
Mansfield, MA, US
Contact Center
High School or equivalent
Full Time, Temporary
30.00
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Mansfield, MA, US
30.00
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Looking for a new job? Kelly Services has partnered with a premier company that is located in Mansfield, MA.
Customer Service – eCommerce Operations Specialist
Position Overview:
The eCommerce and Operations Specialist provides front-line support for online platforms, including eCommerce, Sales, and Marketing websites. This role ensures seamless customer experience by handling incoming support inquiries via email, chat, and phone, while also assisting with account setup, access management, and technical troubleshooting.
Key Responsibilities:
Customer and User Support
- Respond promptly to eCommerce and Sales Center support emails, chat messages, and phone calls.
- Process and fulfill requests for new company and user account creation.
- Assist customers with password resets, login issues, and account access troubleshooting.
- Provide courteous, professional communication and follow-up to ensure customer satisfaction.
- Manage incoming marketing website support inquiries via email, chat, and phone.
- Coordinate with internal teams to resolve technical or content-related issues efficiently.
- Maintain and send weekly call logs and support activity reports to relevant stakeholders.
2 years of Customer Service or ECommerce operations experience is required.
Hours for this Customer Service position are M-F 8:30am – 4:30pm
Pay for this Customer Service position is 30.00 per hour
Apply today!
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