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Access Services Representative II
Toronto, ON, CA
Office
Unspecified
Full Time, Temporary
20.86/hr
Entry Level
On-site
Banking and Consumer Lending
First Shift (Day)
Toronto, ON, CA
20.86/hr
Entry Level
Full Time, Temporary
Banking and Consumer Lending
On-site
Office
Unspecified
First Shift (Day)
Job details
Access Services Representative
Work Arrangement: 100% Remote
Why Join Us?
Looking for a fully remote opportunity where you can grow your career in the banking and financial industry? As an Access Services Representative, you’ll join a supportive and collaborative team that plays a key role in keeping business operations secure and efficient.
What You’ll Be Doing
You’ll be part of the Real Estate Secured Lending (RESL) Access Management and Control team, responsible for providing operational support to various internal groups. Your focus will be on onboarding and offboarding user access, maintaining compliance, and delivering top-notch service.
Your Responsibilities Will Include:
- Providing courteous, efficient, and professional customer service to resolve inquiries and requests promptly
- Processing service tickets and access requests accurately within established SLAs
- Managing change activities while minimizing risk to the business environment
- Identifying and resolving service delivery issues, escalating when necessary
What You Bring to the Team
Must-Have Skills:
- Previous customer service experience
- Experience working in a fast-paced environment
- Proficiency with Microsoft Office (especially Excel)
Soft Skills:
- Positive attitude and openness to feedback
- Strong attention to detail
- Coachable and eager to learn
- Excellent time management, organizational, and prioritization skills
Sound Like You?
If you’re motivated, detail-driven, and ready to contribute to a dynamic operations team, we’d love to hear from you.
Join a company that values your growth, your ideas, and your success — apply today!
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