Branch Operations Support Representative

Location:Tucson, AZ
Pay Rate: $18.50/hour
Schedule: Monday–Friday, 8:30am–5:00pm
Assignment Type: Temp-to-Hire
Shift: 1st Shift

Join Kelly Services as a Branch Operations Support Representative!

Kelly Services is seeking a reliable, detail-oriented administrative professional to support the daily operations of our client’s Branch Office. This position plays a key role in customer service, patient support, office coordination, and equipment processing. This is an on-site role and is not eligible for remote.

Responsibilities

Customer Service & Reception

• Serve as the first point of contact for incoming calls and in-person visitors.

  
  

• Assist patients, referral sources, and customers with basic inquiries.

  
  

• Conduct outbound customer satisfaction calls as needed.

Administrative Support

• Assist Sales team with required documentation for patients.

  
  

• Complete processing duties such as intake support, reviewing ACIS screens, and confirming delivery appointments.

  
  

• Perform post-delivery data entry and work order confirmation.

  
  

• Handle requests for audits and documentation.

  
  

• Support patient scheduling.

  
  

• Scan, fax, and file records on a routine basis.

  
  

• Collect credit card or billing information when required.

  
  

• Order office and inventory supplies.

Equipment & Warehouse Assistance

• Assist with equipment setup, return processing, and preparation.

  
  

• Conduct downloads from recording devices (apnea monitors, oximeters, CPAP equipment, etc.).

  
  

• Perform basic functional tests on specific respiratory equipment (training provided).

  
  

• Support the overnight oximetry program.

  
  

• Retrieve equipment from the warehouse and assist with general warehouse tasks.

Patient Support

• Prepare paperwork packets for PAP classes and other patient programs.

  
  

• Explain insurance or out-of-pocket expenses, complete forms, and take payments when needed.

  
  

• Reconcile daily receivables and prepare documents for lockbox submission.

Qualifications

• High School Diploma or GED required

  
  

• 2+ years of office, administrative, or customer service experience

  
  

• Strong communication and organization skills

  
  

• Ability to multitask and work in a fast-paced environment

  
  

• Comfort with basic computer systems and data entry

  
  

• Professional, friendly, and patient-focused demeanor

Why You’ll Love Working With Kelly

• Weekly pay

  
  

• Temp-to-hire career opportunity

  
  

• Access to Kelly perks and benefits

  
  

• Supportive recruiter and onboarding experience

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