Direct Hire – Housing Recertification Specialist 
1st shift 8am – 4pm 
Location: Albany, NY
Pay: $22-24 per hour based on experience 
BENEFITS: Paid Medical insurance; Vision & Dental; PTO, 401k & Paid Holidays!

 The Recertification Specialist is responsible for supporting the Community Leader and assisting in the day-to-day operations of the community. This position entails providing administrative and clerical support, responding to residents’ inquiries, resolving residents’ complaints, processing rent checks & subsidies, monitoring outstanding accounts, managing the eviction process and collections.

ESSENTIAL DUTIES:

• Engage in accurate and efficient approval process of all resident move-in and re-certification files per income limitations based on regulatory requirements, partnership agreements, and other program requirements
  

• Maintain expert knowledge of applicable funding programs and current compliance changes from government and syndicate agencies and report to supervisor, as necessary. 
  

• Renewal of residents’ leases
  

• Show available apartments and follow-up on leads;
  

• Process rental applications and maintain the waitlist; 
  

• Provide exceptional customer service to residents, answers inquiries and direct calls;
  

• Input residents’ service order requests and submit to maintenance staff;
  

• Accept and process rental payments according to HL policy and procedure.
  

• Follow-up on outstanding balances, prepare and send late notices and eviction notices, and monitor household accounts;
  

• Confer with their Community Leader on all evictions, lease violations, and special arrangements.
  

• Prepare program compliance reports related to collections and resident payment history.
  

• Process rental applications and credit checks;
  

• Work to minimize vacancies, promote good working resident and public relations, and assure program compliance with applicants and residents;
  

• Works independently and within a team on nonrecurring and ongoing projects;
  

• Activities include but are not limited to: maintaining accounts payable/receivable filing, scanning documents, establishing appropriate electronic files, answering phone calls along with directing calls and returning voicemail messages.
  

• Completing weekly internal and external reporting specific to resident accounts to Community Leader;
  

• Other duties as assigned;

KNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma required.
  

• Previous property management experience preferred.
  

• Ability to work well with others, good communication skills, good computer skills, ability to multi-task.

TYPICAL PHYSICAL DEMANDS:

• Regularly use hands to manipulate tools, controls, phones and computer keyboard.
  

• Frequently stand, reach with hands and arms, climb, balance, and stoop.
  

• Sit and stand to do clerical work.
  

• Regularly lift and move office supplies up to 20 lbs.

INTERESTED? Apply today or send resumes to Dans465@kellyservices.com
Schedule an interview with this link https://calendly.com/dans465

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