Location: Waco, TX
Pay: $26–$28 per hour
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Employment Type: Temp-to-Hire

Our client in the consumer products industry is seeking a skilled EDI / Customer Support Specialist to join their team in Waco, TX. This role supports order management, customer communication, and EDI process troubleshooting in a fast-paced, team-oriented office environment.

What You’ll Be Doing:

• Answer incoming customer calls and assist with order entry, order acknowledgments, and product inquiries

  
  

• Provide support to international factors and outside sales representatives

  
  

• Resolve EDI-related issues and respond to electronic order processing inquiries

  
  

• Handle customer complaints: document, coordinate internal resolution, and follow up with customers

  
  

• Process customer orders: verify pricing, release to warehouse, coordinate shipments, manage credit card orders, and issue confirmations

  
  

• Maintain and update customer records and backorder reports

  
  

• Support inventory counts and assist with additional projects as assigned

Why You’d Be a Great Fit:

• 3–5 years of call center customer service experience

  
  

• Strong knowledge of B2B and EDI processes and troubleshooting

  
  

• Professional written and verbal communication skills

  
  

• Highly organized, detail-oriented, and comfortable managing multiple tasks

  
  

• Proficient typing and intermediate computer skills

This is a great opportunity to transition into a long-term role with a stable, well-established company.

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