Join Kelly’s dynamic team as a Call Center Representative at a premier client in Louisville, Ky. Where you will play a crucial role in supporting patients through the enrollment process for their prescribed medications. Based in a vibrant work environment, you’ll be the guiding voice that assists patients in accessing essential coverage. This full-time role offers an enriching experience with a supportive company and empowers you to make a real difference in people’s lives.

Job Specifications:

• Job Type: Full-Time
  

• Location: Louisville, Ky
  

• Pay Rate: $17 per hour
  

• Shift: Monday – Friday, 8am – 4pm, 10 am – 6:30 pm; 11:30 am – 8 pm

NOT A REMOTE POSITION

Roles and Responsibilities:

• Process and review patient enrollment forms for the Patient Assistance Program (PAP).
  

• Provide phone support to assist patients with PAP program enrollment and verify pre-screening tasks.
  

• Notify patients and healthcare providers of program decisions and guide them on next steps.
  

• Coordinate delivery of treatments to patients or their healthcare providers.
  

• Manage inbound and outbound calls for the PAP program effectively.
  

• Communicate eligibility criteria with patients and healthcare providers daily.
  

• Gather additional information needed for PAP program enrollment.
  

• Prioritize tasks to ensure timely processing of enrollments.
  

• Explain PAP services to patients, representatives, and healthcare staff.
  

• Address inquiries from patients and various stakeholders.
  

• Report adverse events and product complaints as per standard procedures.
  

• Execute day-to-day program operations efficiently.
  

• Uphold patient confidentiality at all times.

Qualifications & Skills:

• High school diploma or equivalent; Associate Degree preferred.
  

• Two years of experience in customer service; call center experience required.
  

• Knowledge of insurance and benefit investigations, including U.S. Private and Government payers.
  

• Bilingual proficiency in English and Spanish is a plus.
  

• Demonstrated empathy and excellent communication skills.
  

• Strong organizational skills and attention to detail.
  

• Ability to balance multiple priorities and adapt to changing situations.
  

• Proficiency in Microsoft Word, Excel, and Outlook.

Apply today and a recruiter will reach out to you! 

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