Treasury Management Customer Analyst
Hybrid: 3 days in office| Contract-Hire
Farmington Hills, MI
Payrate: $25.00/hr

Kelly Services is seeking a detail driven, customer focused Treasury Management Analyst to join a fast paced, global team. In this role, you’ll support high volume wire transfers and account changes for a national portfolio of over 13,000 Banking as a Service clients across the U.S., Mexico, Europe, and Southeast Asia.

What You’ll Do

• Support and process day to day wire volume and Treasury service changes
  

• Research and resolve client requests across 30+ internal systems (Hogan DDA, PEP+, PEGA, TMCC, ARP, EDI, ECIS, etc.)
  

• Coordinate seamless, error free implementations of Treasury Management products
  

• Provide basic training and “how to” support on 40+ TM products and services
  

• Spot and escalate red flags for fraud or high risk activity in time critical scenarios
  

• Partner with internal teams (Relationship Center, Specialists, Fraud, Ops) to meet case management and delivery SLAs

What You’ll Bring
Attention to Detail
Treasury Management / Payments & Banking Knowledge
Analytical Problem Solving
2- 5 years of banking/financial services experience Required
2+ years working with Treasury products & services (wire transfers preferred) Required
HS diploma or equivalent required
Strong written communication skills; comfortable responding by email and phone
Ability to work independently—with occasional virtual training and check-ins with a remote manager
Proficient in Microsoft Office Suite and key banking systems

A Typical Day

• Scheduled shift: 7AM–4PMET 
  

• Triage high volume inbound emails and calls from clients across all lines of business
  

• Process “add/change/delete” requests for accounts or services, ensuring all actions meet internal SLAs
  

• Dive into complex, multilayer research to resolve escalations or special project requests
  

• Document every interaction and update workflow systems to maintain complete audit trails
  

• Escalate urgent fraud or compliance issues to management as needed

Why You’ll Love It

• Be part of a fast-paced, global team driving mission critical Treasury operations
  

• Flexible start date with a defined 6-month assignment and potential for extension
  

• Competitive pay at $25/hr
  

• Work remotely while making a real impact on clients around the world

Apply today and take the next step in your financial services career!
Email your resume to Daisy at daid740@kellyservices.com or call 562-471-7322.

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