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Customer Service Representative
Rochester, NY, US
Office
High School or equivalent
Full Time, Temporary
$16.00 / hour
Entry Level
On-site
Insurance
First Shift (Day)
Rochester, NY, US
$16.00 / hour
Entry Level
Full Time, Temporary
Insurance
On-site
Office
High School or equivalent
First Shift (Day)
Job details
At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative to work at a well-known Insurance Company in NY. With us, it’s all about finding the job that’s just right.
Snapshot:
Pay Rate: $16 / hour
Schedule: Monday-Friday from 8AM-5PM
Must live in NY.
Why you should apply to be a Customer Service Representative:
• Join a reputable insurance company known for its commitment to customer satisfaction and support.
• Benefit from ongoing training and development opportunities to enhance your skills and knowledge in the industry.
• Work in a dynamic and fast-paced environment that values teamwork and collaboration.
• Enjoy a supportive workplace culture that prioritizes employee well-being and professional growth.
What’s a typical day as a Customer Service Representative? You’ll be:
• Researching and responding to inquiries via telephone, email, walk-in, and mail from internal and external customers regarding plan benefits, claim payments, and eligibility.
• Meeting set statistical performance measures such as call length and daily call volume while maintaining high service standards.
• Acting as a liaison between customers, internal departments, vendors, and business associates to ensure seamless communication and resolution of issues.
This job might be an outstanding fit if you:
• Have an Associate’s degree in Business Administration or a related field with a minimum of six months of work experience; or two years of experience in a customer service setting in lieu of a degree.
• Possess excellent oral, written, and listening skills, with the ability to handle stressful situations professionally.
• Are proficient with PC skills and can multi-task effectively in a fast-paced environment while maintaining high accuracy.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.