English
French
Spanish
Call Center Representative
Charlestown, IN, US
Light Industrial
High School or equivalent
Full Time, Temp to Hire
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Charlestown, IN, US
Entry Level
Full Time, Temp to Hire
Manufacturing - Other
On-site
Light Industrial
High School or equivalent
First Shift (Day)
Job details
Kelly is now hiring a Call Center Representative at a premier client in Louisville, KY!
If interested, please apply to posting or send your resume to marb621@kellyservices.com
– Pay Rate: $17 per hour
– Shift: Monday – Friday, 8 am – 4 pm, 10 am – 6:30 pm; 11:30 am – 8 pm (Note: This is NOT a remote position)
Roles and Responsibilities:
– Process and review patient enrollment forms for the Patient Assistance Program (PAP).
– Provide phone support to assist patients with PAP program enrollment and verify pre-screening tasks.
– Notify patients and healthcare providers of program decisions and guide them on next steps.
– Coordinate delivery of treatments to patients or their healthcare providers.
– Manage inbound and outbound calls for the PAP program effectively.
– Communicate eligibility criteria with patients and healthcare providers daily.
– Gather additional information needed for PAP program enrollment.
– Prioritize tasks to ensure timely processing of enrollments.
– Explain PAP services to patients, representatives, and healthcare staff.
– Address inquiries from patients and various stakeholders.
– Report adverse events and product complaints as per standard procedures.
– Execute day-to-day program operations efficiently.
– Uphold patient confidentiality at all times.
Qualifications & Skills:
– High school diploma or equivalent; Associate Degree preferred.
– Two years of experience in customer service; call center experience required.
– Knowledge of insurance and benefit investigations, including U.S. Private and Government payers.
– Bilingual proficiency in English and Spanish is a plus.
– Demonstrated empathy and excellent communication skills.
– Strong organizational skills and attention to detail.
– Ability to balance multiple priorities and adapt to changing situations.
– Proficiency in Microsoft Word, Excel, and Outlook.
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