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Bilingual Customer Service Representative
Chicago, IL, US
Contact Center
High School or equivalent
Full Time, Temporary
$25.50
Experienced (Non-Manager)
On-site
Insurance
First Shift (Day)
Chicago, IL, US
$25.50
Experienced (Non-Manager)
Full Time, Temporary
Insurance
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly comes in. We’re seeking a Customer Service Representative to work at a premier client in Chicago Illinois 60631.
Job Details:
Pay rate: $25.50/hrs. On W2
Job Duration: 6 Month (Temp to Hire)
Shift: 1st Shift (Mon to Fri)
Job Schedule: 5 days in office- Some Saturday hours may be required.
Job Duration: 6 Month (Temp to Hire)
Shift: 1st Shift (Mon to Fri)
Job Schedule: 5 days in office- Some Saturday hours may be required.
Job Description:
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The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails.
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Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
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The primary goal is to deliver exceptional customer experiences.
Responsibilities:
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Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
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Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner.
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Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
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Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries.
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Maintain performance and quality standards.
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Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience.
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Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers.
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Work collaboratively with team members, and business partners to provide a positive customer experience for our caller.
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Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed.
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Assist with special requests as needed.
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Complete additional tasks and other projects/duties as assigned.
Qualifications:
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Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
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3-5 years’ experience of Insurance background.
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Need Bilingual Candidates only.
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Customer-focused mindset and dedication to providing exceptional service to employees.
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Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus.
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Outstanding, effective, and service focused communication skills, both verbal and written
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Proficient in computer skills, multi-application navigation and multi-tasking.
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Accepts accountability.
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit.
But don’t worry-even if this position doesn’t work out, you’re still in our network.
That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be an Customer Service Representative today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.