Position Summary:
We are searching for a detail-oriented, organized, and compassionate Temporary Administrative Assistant to join our Consumer Advocacy team. The ideal candidate will play a crucial role in handling administrative tasks, delivering responsive customer support, and ensuring smooth daily operations to further our consumer rights advocacy efforts.

Key Responsibilities:
Administrative Support:

• Assist with scheduling meetings, preparing agendas, and taking meeting notes.
  

• Organize and maintain digital and physical files.
  

• Prepare reports, presentations, and correspondence as required.
  

• Track deadlines, submissions, and follow-ups related to consumer complaints and advocacy initiatives.
  

• Support data entry and database management tasks.

Customer Support:

• Respond to consumer inquiries via phone, email, or web portal in a timely and empathetic manner.
  

• Log and track complaints, feedback, and cases in internal systems.
  

• Provide accurate information about consumer rights, resources, and support procedures.
  

• Escalate complex or urgent issues to appropriate team members or supervisors.
  

• Maintain confidentiality and professionalism in handling sensitive consumer information.

Team Collaboration:

• Coordinate with internal departments to streamline case resolution.
  

• Contribute to the development of FAQs, process documentation, and user-friendly support materials.
  

• Participate in training sessions and team meetings to stay informed about policy updates and advocacy efforts.

Position Details:

• Duration: Approximately 3-6 months
  

• Hourly Rate: $25/hr
  

• Schedule: Monday to Friday, 8 AM – 5 PM

Join our team, where you’ll support our customer experience center amidst increased administrative demands.
If you are interested in this opportunity and meet the qualifications, we encourage you to apply!

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