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Associate Customer Service Representative
Marlborough, MA, US
Office
Associate Degree
Full Time, Temporary
Experienced (Non-Manager)
On-site
Chemicals/Petro-Chemicals
First Shift (Day)
Marlborough, MA, US
Experienced (Non-Manager)
Full Time, Temporary
Chemicals/Petro-Chemicals
On-site
Office
Associate Degree
First Shift (Day)
Job details
At Kelly®, we’re seeking an Associate Customer Service Representative to work at a premiere chemical manufacturing client in Marlborough, MA.
Pay Rate: Hourly rate of $27
Experience a hybrid work setup: 3 days in-office and 2 days remote.
Associate Customer Service Representative:
• Addressing customer inquiries and providing timely, courteous problem resolutions.
• Monitoring resolution processes and coordinating with departments to fulfill customer requirements.
• Participating in initiatives for continuous improvement through best practices, training, and auditing.
• Collaborate with a vibrant team dedicated to customer satisfaction and ongoing improvement.
• Enhance your skills with key applications like SAP-R3, SharePoint, and Salesforce.com.
• Work closely across departments, ensuring all compliance and regulations are met.
This job might be an outstanding fit if you:
• Hold a college degree with previous experience in customer service, beyond call center and/or retail experience.
• Experience using SAP-R3 (REQUIRED, please have details on resume to be considered). Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• High level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).
•Salesforce and SharePoint experience is a plus.
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
• Ability to identify areas for improvement and implement change.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Associate Customer Service Representative today!
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.