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Technical Support Representative
London, ON, CA
Contact Center
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Financial Services
First Shift (Day)
London, ON, CA
Entry Level
Full Time, Temporary
Financial Services
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Description1st Level Tech Support
Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for 1st Level Technical Support Representatives.
What you’ll be doing.
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications
Hours: Shift rotation that could include evenings, weekends or overnight
Pay Rate: $20.00/hour + 4% vacation pay
Location: Onsite in London, ON
MUST HAVE:
• 1-2 years prior technical experience in similar role (IT role)
• A technical support background or relation education – troubleshooting experience
• Proven knowledge of Microsoft Word, PowerPoint, Excel
• General knowledge and understanding of PC hardware and components
Let this be your opportunity to work on a passionate team that cares about people and inspires professional growth.
Apply today!
9921680
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