Now Hiring: Client Support Analyst
Location: Los Angeles, CA 90025
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $19 – $21 per hour, DOE (Depending on Experience)

About the Role:
A client in Los Angeles is seeking a Client Support Analyst to join their dynamic team! In this role, you will be the go-to expert for our wide range of legal support services. You’ll interact with clients via email and phone, providing top-tier support and solutions. If you’re customer-focused, professional, and a strong communicator, this may be the perfect fit for you.

Key Responsibilities:

– Investigate and resolve client issues thoroughly and efficiently
– Respond promptly to client and sales partner inquiries
– Set up and guide new client accounts using our online portal
– Conduct status checks on transcripts and video files
– Assist with front-end processing for settled cases
– Provide job price quotes for completed services
– Collaborate with internal departments to resolve client concerns
– Continuously suggest and implement workflow improvements
– Demonstrate deep understanding of our legal service offerings
– Ensure all service level agreements are consistently met or exceeded
– Perform additional duties as assigned by leadership

Requirements:
– High school diploma or equivalent required; 
– Minimum 3 years of customer service or client support experience
– Professional email and phone communication skills
– Industry or legal service experience preferred but not required
– Prior administrative or office experience is a plus

What We’re Looking For:
– Strong attention to detail and excellent listening skills
– Confident problem-solver with great communication abilities
– Positive, cheerful demeanor and a genuine desire to help
– Dependable, adaptable, and eager to learn

Please apply if you’re interested and we can talk more about it. 
Thank you! 

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