Kelly Services has partnered with an automotive client in Etobicoke to recruit for a Direct Hire Perm role

Role: Customer Services & Contract Administrator

Location: Etobicoke, ON

Monday to Friday Onsite

Responsibilities:

• Share best practices for assessing, researching, and resolving customer inquiries on a daily basis
  

• Respond to customer service inquiries regarding contract terms and accounting queries and providing both customers and dealers with during-term buyout options
  

• You will document and code all conversations and each customer request in InfoLease and Aspire
  

• Prepare welcome packages for new customers
  

• Confirm and follow-up on expired customer insurance.
  

• Process contract terminations and close out letters
  

• Reconciliation of contract balances and differences including system generated entries to the general ledger and general ledger account reconciliations
  

• Other accounting and general administrative responsibilities as may be assigned from time to time.
  

• Review upcoming maturing contracts to determine the course of action to be taken e.g. set up renewal, invoice for residual etc.

Must have:

• Proficiency in Microsoft Office suite, primarily Word, Excel, Outlook is mandatory.
  

• Minimum one year customer service experience in Leasing or similar field
  

• Excellent oral and written skills in the English language
  

• Ability to work independently under pressure to meet both internal and external deadlines
  

• You have strong time management skills and the ability to prioritize multiple assignments with tight deadlines
  

• Strong attention to detail and organization skills required
  

• Ability to work as a team and build collaborative relationships with partnering departments in the organization

What’s in for you:

• Exposure to work in automotive industry
  

• Monday to Friday onsite role
  

• Salary: $60,000- $65,000 annually plus benefits

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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