Job Title: Supervisor, Production Operations
Location: On-site | Coppell, TX
Job Type: Full-time | Evening Shift
Compensation: $63,000–$65,000/year + Annual Bonus
Schedule:

• Off-Peak: Monday–Friday, 4:00 PM – 12:30 AM CT

  
  

• Peak: Monday–Friday, 6:00 PM – 6:00 AM CT (some weekends required)

Job Overview

A growing leader in the Financial Technology and Services industry is seeking a Supervisor of Production Operations to join our team in Coppell, TX. This is an on-site evening shift role responsible for overseeing the production floor, including machine insertion, manual insertion, and offline metering operations.

The ideal candidate is a hands-on, results-driven leader who can rally teams, maintain high productivity standards, and foster a culture of clear communication, accountability, and collaboration. If you’re experienced in manufacturing operations and passionate about team development and operational excellence, we want to hear from you.

Key Responsibilities

• Lead and supervise the evening shift Production Operations team (insertion and manual operations).

  
  

• Ensure production output meets/exceeds service level agreements (SLAs) and client expectations.

  
  

• Oversee daily operations, including staffing, training, machine performance, and workflow coordination.

  
  

• Drive improvements in productivity, efficiency, and quality (PEQ) through data-driven decision-making and collaboration.

  
  

• Act as a liaison with internal teams such as Quality Control, Print, Logistics, and Technical Support.

  
  

• Partner with vendors and support teams to resolve equipment issues and minimize downtime.

  
  

• Develop daily production reports that monitor team metrics and recommend actions based on findings.

  
  

• Maintain adequate staffing levels, coordinate schedules, and support recruiting needs with temporary staffing agencies.

  
  

• Cross-train staff to ensure coverage across all functions; identify and mentor high-potential team members.

  
  

• Lead performance reviews, coaching sessions, and development plans for team members.

  
  

• Promote a culture of open communication and collaboration between team members and leadership.

  
  

• Support testing and implementation of new hardware/software in accordance with department standards.

  
  

• Monitor and manage inventory issues in coordination with procurement and account management teams.

  
  

• Drive cost containment efforts while maintaining service quality.

Qualifications

• 4–5 years of leadership/supervisory experience in a manufacturing or production environment

  
  

• Experience in Print, Mail, or Insert operations strongly preferred

  
  

• Strong organizational and communication skills (both verbal and written)

  
  

• Proficient in Microsoft Excel (pivot tables, VLOOKUPs, labor forecasting, etc.)

  
  

• Associate degree or higher preferred

  
  

• Demonstrated ability to lead during high-volume periods and motivate teams to meet tight deadlines

  
  

• Experience fostering a cooperative and inclusive work culture

  
  

• Willingness to work required shift schedule, including during peak periods and occasional weekends

What We Offer

• Competitive base salary: $63,000 – $65,000/year

  
  

• Annual bonus eligibility

  
  

• Comprehensive health, dental, vision, and retirement benefits

  
  

• Paid time off and holidays

  
  

• Career growth opportunities in a collaborative and supportive work environment

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