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Platform Innovation Account Manager
new york, NY, US
Light Industrial
Vocational - Degree
Full Time, Temporary
$57 per hour
Experienced (Non-Manager)
Remote
Business Services - Other
First Shift (Day)
new york, NY, US
$57 per hour
Experienced (Non-Manager)
Full Time, Temporary
Business Services - Other
Remote
Light Industrial
Vocational - Degree
First Shift (Day)
Job details
Title: Platform Innovation Account Manager
Contract Duration: Until March,2026
Contract Type: W2 under Staffing Supplier
Pay Rate: up to $57/hour
Start Date: asap
Location: Remote (NYC, Tri-State Area: NY, NJ, CT); monthly domestic travel to the Northeast region required
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Platform Innovation Account Manager to join our client’s Platform team. In this role, you will be responsible for onboarding merchants partners to innovative products—including a confidential new offering—while maximizing customer satisfaction and product adoption. You will act as a strategic advisor, collaborating cross-functionally to collect feedback, drive merchant growth, minimize churn, and provide an exceptional partner experience.
Key Responsibilities
- Manage a portfolio of small/medium business restaurant partners in your region and provide ongoing, strategic account management
- Conduct regular check-ins, understand unique business needs, collect product feedback, and provide guidance to help partners fully utilize our client’s solutions
- Communicate partner progress and insights to Strategy, Operations, Product, and cross-functional teams
- Identify expansion opportunities, minimize churn, and drive increased adoption and retention for products
- Collaborate with Product, Operations, and Sales to ensure outstanding partner onboarding and ongoing experience
- Serve as a key liaison for both partners and internal teams, translating feedback and providing actionable insights
- Travel domestically to the Northeast region once per month for in-person partner engagement
Skills & Qualifications
- 2–3 years of professional experience with demonstrated success and increasing responsibility
- Bachelor’s degree or equivalent work experience
- Experience in project management and/or account management
- Excellent written and verbal communication skills
- Ability to empathize with partners, problem-solve, and adapt to meet diverse restaurant needs
- Proven ability to translate partner feedback for internal product and operational teams
- Comfortable with both technical products and hardware
- Proficiency with Salesforce, Slack, and Google Workspace
- Flawless execution, attention to detail, and willingness to “roll up your sleeves”
Nice to Have
- Background in technology, restaurant, hospitality, or platform solutions industries
- Experience supporting new product launch and adoption for business clients
Benefits
When it comes to working, we want to help take some of life’s pressures off – where we can. So, Kelly employees get access to great benefits, perks, and discounts.
· EnrollVB Program
? Teledoc ? Supplemental Medical ? Min. Essential Coverage
? Dental ? Vision ? Legal & Financial
? Accident ? Short Term Disability ? Critical illness
? Term Life ? Whole Life
· Access 2 Wellness - lower medication costs
· Kelly’s Life Advisor Wellness Program - access to counselors to assist with a wide range of issues, including Life Coaching sessions
· Retirement Savings
· Direct Deposit. Weekly pay
· Free skills enhancement and training with More than 6,000 courses and 55,000 eBooks and publications are available
· Employee Discounts/Perk Spot – Thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy
· Holiday and Service plans where applicable
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