Product Implementation Specialist

By | September 5, 2025

Product Implementation Specialist

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Job ID: 9967837

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Rochester, NY, US

Professional (Other)

High School or equivalent

Full Time, Temporary

$28/HR

Experienced (Non-Manager)

On-site

Insurance

First Shift (Day)

Rochester, NY, US

$28/HR

Experienced (Non-Manager)

Full Time, Temporary

Insurance

On-site

Professional (Other)

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Grow your career with Kelly® Professional & Industrial. We’re seeking a Product Implementation Specialist to join a leading healthcare client in the Rochester, New York area —a role designed to help you learn, develop, and advance.

Snapshot: 

  • Salary/Pay Rate/Compensation: $28/HR

  • Hours:: M- F 8am to 5pm

  • Work from home if in the service areas of either Rochester or Syracuse

  • Project based contract role  - gain invaluable experience

What you’ll be doing each day:

  • Implement new group product selections, changes, and cancellations accurately and on time

  • Maintain current information for all group transactions using multiple systems

  • Support group and member enrollment activities—including research, analysis, and problem-solving

  • Assign products efficiently and coordinate internal and external business areas for product decisions

  • Manage the development cycle of service requests, from requirements to implementation

  • Identify system risks/issues and recommend solutions proactively

  • Analyze benefit packages/rates to resolve discrepancies and ensure proper changes

  • Collaborate on process improvements and document findings

  • Uphold the highest standards of integrity and member privacy

  • Will be using COBRA and Flex Spending accounts such as FSAs

Is this role a good fit for you?

  • Associate’s Degree in a related field and one year of product review experience, OR three years product-related work experience

  • Ability to handle confidential information discreetly and maintain composure

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with COBRA and Flex Spending accounts such as FSAs a PLUS 

  • Strong problem-solving skills and ability to manage major projects independently or in teams

  • Strong organizational skills

  • Excellent Team player and collaborator 

  • Excellent oral and written communication

  • Willingness to travel across regions and review data/contracts for extended periods

What happens next?

Apply now! If your experience matches, we’ll help you take the next step in your career journey. And even if this position isn’t the right fit, our network will connect you to more opportunities.

 

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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