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Client Support Analyst
Houston, TX, US
Contact Center
High School or equivalent
Full Time, Temporary
20 hr
Experienced (Non-Manager)
On-site
Legal Services
First Shift (Day)
Houston, TX, US
20 hr
Experienced (Non-Manager)
Full Time, Temporary
Legal Services
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Position Title: Client Support Analyst
Position Type: Temp-hire
Location: TX – Houston, 77060
(On-site | Full-Time | Monday – Friday | 8:00 AM – 5:00 PM CST)
Job Description:
As a Client Support Analyst, you’ll serve as the first point of contact for our clients—delivering efficient, professional, and solution-oriented support. From high-volume phone/email communication to coordinating hybrid legal proceedings and assisting with front desk duties, your role is essential to ensuring an exceptional client experience every day.
What You’ll Do:
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Respond to client inquiries via phone and email with professionalism and urgency.
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Collaborate with other departments to ensure timely issue resolution.
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Assist at the front desk and support daily office operations.
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Facilitate hybrid legal proceedings via Zoom and manage document-related tasks.
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Deliver outstanding client service from start to finish.
Qualifications:
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High school diploma or equivalent required.
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1+ year(s) of customer service experience preferred.
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Strong verbal and written communication skills.
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Tech-savvy with the ability to navigate multiple systems and platforms.
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Organized, detail-oriented, and capable of multitasking.
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Legal industry experience is a plus but not required.
Pay Range:
$19 – $21/hour (USD)
Pay is commensurate with experience
Benefits (via Kelly Services):
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Medical, dental, and vision insurance
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LifeLock identity protection
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Parental leave
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Supportive and team-focused environment
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