English
French
Spanish
Bilingual Customer Service Representative
Columbia, SC, US
Contact Center
High School or equivalent
Full Time, Temporary
25.58
Entry Level
On-site
Insurance
First Shift (Day)
Columbia, SC, US
25.58
Entry Level
Full Time, Temporary
Insurance
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Why you should apply to be an Bilingual Spanish/English Customer Service Representative:
· Pay Rate: $25.58 per hour
· Employment Type: Temp to hire
· Location: Columbia SC
· Schedule: First shift hours- Monday-Friday
· Great Advancement Opportunities
· Overtime available
· Weekly pay
What a typical day as an Bilingual Spanish/English Customer Service Representative might look like:
l Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
l Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
l Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
l Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
l Maintain performance and quality standards
l Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
l Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers
l Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
l Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
l Assist with special requests as needed.
l Complete additional tasks and other projects/duties as assigned
This job might be an outstanding fit if you:
l Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.1-3 years’ experience of Insurance background
l Customer- focused mindset and dedication to providing exceptional service to employees
l Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
l Outstanding, effective, and service focused communication skills, both verbal and written
l Proficient in computer skills, multi-application navigation and multi-tasking
l Accepts accountability
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Bilingual Spanish/English Customer Service Representative today!
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