Kelly Services is seeking an overnight Customer Service Representative for a busy Distributor located in Apopka, FL 32703. 

If you meet the qualifications below, apply today. 

Pay- $18/hour
Schedule-Wed-Saturday 6pm-6am (4:12 hour shifts)
Temp to hire

Job Summary

We’re seeking an energetic, detail-oriented Customer Service Representative to process customer orders accurately and efficiently, ensuring a high standard of service and customer satisfaction. This role focuses on inbound and outbound customer interactions, order processing, and support.

Essential Functions

• Order Processing:
  Receive and enter customer orders via telephone, ensuring completeness and accuracy. Evaluate and, if needed, modify orders to best serve customer needs.
  

• Information Dissemination:
  Share information with customers regarding orders, products, promotions, and ordering/training processes.
  

• Documentation Management:
  Handle various documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits/debits, shortage reports, and product complaints.
  

• Form Distribution:
  Print and distribute customer order forms to streamline and optimize the ordering process, maintaining customer and product requirements.
  

• Record Keeping:
  Maintain accurate customer files and records to support Customer Service functions.
  

• Other Duties:
  Perform additional related responsibilities as assigned.

Performance Categories

• Productivity, accuracy, and thoroughness in completing tasks
  

• Efficient and timely order delivery
  

• Superior customer service, satisfaction, and responsiveness
  

• Consistent attendance and punctuality
  

• Professionalism in attitude and demeanor
  

• Positive customer and vendor relationships
  

• Effective teamwork within and across departments
  

• Adherence to project/assignment standards

Qualifications

Education:

• High school diploma or equivalent

Experience:

• 2 years of relevant customer service or order processing experience

Knowledge, Skills, & Abilities:

• Basic understanding of order processing concepts and procedures
  

• Familiarity with office equipment (PCs, copiers, fax machines, calculators, etc.)
  

• Awareness of products and promotions
  

• Customer-service techniques and concepts
  

• PC skills: word processing and spreadsheet applications (Word/Excel)
  

• Effective verbal and written communication and coordination with internal/external customers
  

• Complaint resolution skills
  

• Ability to work flexible schedules
  

• Strong organizational skills and high attention to quality

Resume should be up to date and in word or pdf format. Pictures of resumes do not populate well. 

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