Job Opportunity – Community Administrator (Customer Service)

Location: Ottawa, ON
Industry: Real Estate
Employment Type: Full-Time, Permanent
Salary: $55,000  per year

About the Role:

We are currently seeking a highly organized and customer-focused Community Administrator on behalf of a well-established real estate client in Ottawa. This is a fantastic opportunity for someone who thrives in a dynamic environment and enjoys building strong relationships with residents and internal teams.

In this role, you will be the primary point of contact for residents, managing day-to-day administrative operations and ensuring an exceptional level of service. You will also play a key role in supporting lease administration, rent collections, and compliance with housing regulations.

Key Responsibilities:

• Process and record rent payments, prepare deposits, and monitor resident ledgers

  
  

• Report on accounts receivable and manage rent arrears

  
  

• Prepare and deliver legal documentation (e.g., Termination Notices, Rent Increases) in accordance with the Residential Tenancies Act (RTA)

  
  

• Handle resident move-ins and move-outs, including deposits and account balances

  
  

• Maintain accurate and confidential resident records

  
  

• Respond to resident inquiries, complaints, and emergencies – during and outside office hours

  
  

• Deliver legal notices (Notice to Enter, Notice to End Tenancy, etc.)

  
  

• Code invoices and support accounts payable processes

  
  

• Provide leasing support when Leasing Representative is unavailable

  
  

• Order office supplies and manage general administrative tasks

  
  

• Prepare reports (Delinquency, Pre-Authorized Payment, etc.) as needed

  
  

• Participate in the on-call rotation for after-hours support

  
  

• Promote and support sustainability and corporate responsibility initiative

Qualifications:

• Post-secondary education in Business Administration or a related field (an asset)

  
  

• 1+ years of experience in residential property management (an asset)

  
  

• Strong verbal and written communication skills (English)

  
  

• Proven customer service orientation and resident relations skills

  
  

• Ability to build strong working relationships with residents, contractors, and internal teams

  
  

• Self-motivated, professional, and adaptable to change

  
  

• Strong organizational skills with the ability to manage multiple priorities under pressure

  
  

• Excellent problem-solving and conflict resolution skills

  
  

• Detail-oriented, results-driven, and capable of handling confidential information

  
  

• Proficiency in Microsoft Office (Word, Excel, Outlook)

  
  

• Experience with Yardi or other property management software is a strong asset

Why Join This Opportunity?

• Work with a reputable, forward-thinking company in the real estate sector

  
  

• Enjoy a supportive and collaborative team environment

  
  

• Competitive salary with long-term growth potential

  
  

• Be part of a company that values sustainability, inclusion, and community impact

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