Job Description: Bilingual Production Supervisor

Location: Québec City, QC Job Type: Full-Time (Onsite) Shift Schedule:
Monday to Wednesday: 1:00 PM – 11:00 PM
Thursday: 1:00 PM – 9:00 PM
Four days per week, 10-hour shifts

We are looking for a talented Bilingual Production Supervisor to join our service team in the Distribution Unit in Québec, QC.
***Please note that this is a full time position on site in Quebec City and relocation cost would be compensated!

In this role, you will make an impact in the following ways:

• Leadership and Supervision: Oversee technical teams in the installation, maintenance, and repair of equipment, ensuring tasks are executed efficiently and to a high standard.
  

• Resource Management: Plan and coordinate technician schedules and resources to ensure timely and accurate repairs that meet customer requirements.
  

• Development and Coaching: Provide direct coaching to technicians, conduct regular evaluations, and identify professional development opportunities to strengthen the team.
  

• Technical Support: Offer first-level technical support to technicians, resolving complex issues and ensuring quick resolution of challenges.
  

• Logistics Management: Supervise the effective use of equipment and materials while maintaining high standards of safety, quality, and operational efficiency.
  

• Customer Communication and Management: Ensure effective communication with customers regarding repair progress, align estimates with organizational goals, and closely monitor customer satisfaction to ensure timely repairs and address any potential issues.

*Qualifications and Competencies
To be successful in this role you will need the following

• Diagnose and resolve issues: Apply advanced diagnostic skills to interpret customer complaints, identify hardware and software failures, and validate repairs to ensure complete issue resolution.
  

• Warranty management: Analyze customer issues to determine warranty eligibility by interpreting manuals and capturing the necessary information for accurate and efficient claims.
  

• Documentation: Ensure technical accuracy by thoroughly documenting each step of the maintenance/repair process for full traceability and maximum transparency.
  

• Use of electronic tools: Demonstrate proficiency in using specialized electronic tools for diagnostics and maintenance, interpreting results to determine necessary corrective actions.
  

• Team management: Foster a culture of individual and collective accountability within the team, ensuring commitments are met and high service standards are maintained.
  

• Effective communication: Adapt communication methods to suit different audiences, ensuring clear and effective transmission of technical information and proposed solutions.

Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
*Qualifications for Internal Candidates

• Professional Experience: An intermediate level of relevant experience in a technical field, including team leadership experience, is required.
  

• Personnel Management: Experience in managing personnel is essential.
  

• Technical Knowledge: In-depth knowledge of heavy-duty on-road vehicle mechanics and/or Cummins products is necessary.
  

• Language Skills: A good command of English is required.

Teamwork: Strong teamwork skills are essential

Overview:
We are seeking a bilingual, hands-on Night Supervisor to lead operations at our Branch Shop in Québec City. This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience. You’ll oversee inspections and service of heavy equipment, vehicles, and buses, while managing a team and ensuring top-tier service delivery during evening operations.

Key Responsibilities:
Supervise evening shift operations and coordinate employee schedules
Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars
Provide exceptional customer service and act as a liaison between shop staff and clients
Ensure safety, quality, and efficiency standards are met across all tasks
Lead and support a team of evening shift employees, providing guidance and accountability
Maintain accurate records and reports related to shop activities and inspections

Required Qualifications:
Bilingual (French/English): Must be able to speak and understand English at a basic level
Prior customer service experience in a shop or service environment
Mechanical knowledge, especially with diesel engines and heavy equipment
Experience supervising employees in a manufacturing or shop setting
Strong organizational and communication skills
Ability to work independently and lead a team during evening hours

Preferred Experience:
Experience inspecting and servicing commercial vehicles or fleet equipment

Familiarity with branch shop operations and customer-facing service roles
Candidates with a background in both mechanical work and customer service will stand out!

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