Job Title: Customer Service Representative – Pharmaceuticals
Location: Weston, FL
Salary: $42,000 – $45,000 annually

Job Summary
Our client is seeking a detail-oriented and customer-focused Customer Service Representative to support existing customer accounts, build strong client relationships, and help drive overall satisfaction. This role requires excellent communication skills, strong problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.
 

Key Responsibilities

• Respond promptly to customer requests for quotations (RFQs) and provide accurate pricing in line with company procedures.
  

• Determine customer requirements and recommend appropriate products or solutions, including alternatives based on cost, availability, or specifications.
  

• Accurately process customer transactions such as sales quotations and orders.
  

• Collaborate with the Purchasing Team to track product availability and with the Warehouse Team to ensure accurate and timely deliveries.
  

• Support growth opportunities through cross-selling and up-selling.
  

• Analyze customer purchasing patterns and sales history to identify trends.
  

• Maintain a high level of product and regional market knowledge.
  

• Follow up with customers to confirm satisfaction, address issues, and resolve complaints.
  

• Partner with the Finance Team to support timely customer payments.
  

• Manage time effectively to meet personal and team goals while maintaining superior customer service.
  

• Uphold company policies, procedures, and a professional image always.
  

• Perform additional duties and projects as assigned.

Qualifications & Skills

• Strong customer service and follow-up skills; proactive and well-organized.
  

• Excellent verbal and written communication, negotiation, and listening skills.
  

• High integrity, professionalism, and ethical standards.
  

• Strong analytical skills, accuracy, and attention to detail.
  

• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
  

• Professional demeanor with the ability to handle challenging customer interactions diplomatically.
  

• Business math skills (basic algebra, ratios, etc.).
  

• Team player with strong collaboration skills and the ability to work independently.

How to Apply
Interested candidates should send their resumes to chrc511@kellyservices.com for immediate consideration.

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