Job Title: Customer Service Representative
Location: Hagerstown, MD 21740
Position Type: Full-Time | Temp-to-Hire
Compensation: $17–$19/hr (depending on experience)
Schedule: Training: Mon–Fri, 8:00 AM–4:30 PM EST; Post-training: 9:00–5:30 or 9:30–6:00 (negotiable) |  | Hybrid (Onsite 2 days/week)

Job Description:
As a Customer Service Representative, you will handle inbound customer calls and requests, project a professional company image, and use provided resources to identify, research, and resolve issues via phone and written communication.

Key Responsibilities:

• Answer inbound customer calls
  

• Forward calls to appropriate staff/complete call transfers
  

• Handle customer requests via mail and email
  

• Research and resolve general billing issues
  

• Complete paperwork to resolve issues
  

• Generate customer letters/emails in response to queries
  

• Document and alert supervisors to customer contact trends
  

• Participate in meetings and project work
  

• Adhere to department policies and published schedules

Qualifications:

• Intermediate knowledge of Microsoft Word, Excel, Outlook (preferred)
  

• Excellent written and verbal communication
  

• Clear and concise communicator
  

• Detail-oriented, strong follow-up/problem resolution skills
  

• Performs well under pressure and with multitasking
  

• Makes thoughtful decisions; prioritizes tasks
  

• Skilled at special telephone tasks (call transfers, callbacks, holds, interruptions, disconnects)
  

• Effectively controls irate customer calls
  

• Flexible and adaptable

How to Apply:
Submit your resume and cover letter, noting your Hagerstown, MD location and conversion expectations.

Resume not required

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