Job Title: Customer Support Representative I (Analyst 1 – Customer Service)
Pay Rate: $27.50 – $30.00 per hour
Type: Temporary (6-month assignment)
Schedule: Monday to Friday, 8 AM to 5 PM
Location: Fresno, CA
 
Position Overview
The Customer Support Representative I provides analytical, support, and problem-resolution services related to customer claims, feedback, and inquiries. The role requires attention to detail, strong communication skills, and the ability to efficiently research, analyze, and resolve issues across mis-shipments, damaged products, and product quality concerns.
 
Essential Duties & Responsibilities

• Analyze data collected from customer claims and feedback, researching instances and conducting root cause investigations.
  

• Resolve customer claims related to mis-shipments, damaged goods, and product quality issues quickly and accurately.
  

• Manage customer needs with a strong sense of urgency and professionalism.
  

• Record and analyze metrics for invoice corrections and support functions related to approved order disputes.
  

• Ensure timely execution of responsibilities and prioritize objectives to meet department goals.
  

• Facilitate sample orders and coordinate with regional deployment centers as needed.
  

• Maintain accurate claim records and ensure customers are reimbursed within identified timeframes.
  

• Respond efficiently and effectively to customer correspondence via phone, email, and written communications, escalating complex issues as appropriate.
  

• Identify out-of-tolerance measures and recommend corrective actions to mitigate recurring problems.
  

• Maintain excellent attendance and punctuality.
  

• Comply with quality, environmental, and safety regulations; ensure compliance among team members if applicable.

 
Minimum Qualifications

• Skilled in MS Word, MS Excel, and MS PowerPoint at an intermediate level; strong overall computer proficiency.
  

• Bachelor’s degree preferred, or at least 4 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience with increasing responsibilities.
  

• Ability to develop clear written communications, procedures, and work instructions.
  

• Strong analytical and reasoning skills; able to present information effectively to varied audiences.
  

• Demonstrated ability to work independently and collaboratively in fast-paced environments.

 
Work Environment & Requirements

• Business casual dress code; jeans permitted. GMP footwear required.
  

• Satisfactory attendance and timeliness required.
  

• On-site position at the company’s main office.

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