English
French
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Service Availability Representative
London, ON, CA
Contact Center
Unspecified
Full Time, Temporary
22.36
Entry Level
On-site
Banking and Consumer Lending
First Shift (Day)
London, ON, CA
22.36
Entry Level
Full Time, Temporary
Banking and Consumer Lending
On-site
Contact Center
Unspecified
First Shift (Day)
Job details
Service Availability Representative (Unilingual I)
Work Arrangement: Onsite
Why Join Us?
Looking to grow your career in technology support within a fast-paced financial environment? As a Service Availability Representative, you’ll play a key role in supporting colleagues across the organization by delivering exceptional technical assistance and ensuring issues are resolved quickly and accurately.
What You’ll Be Doing
You’ll be part of a frontline support team responsible for responding to inbound calls and emails, troubleshooting technical issues, and escalating problems to specialized groups when needed.
Your Responsibilities Will Include:
- Responding to inbound colleague calls and emails
- Documenting issues thoroughly and accurately in ticketing systems
- Providing first-level troubleshooting and analysis
- Escalating outages or high-impact issues promptly
- Following up with support groups and end users
- Identifying trends, gaps, and opportunities for process improvement
- Building proficiency across multiple tools, systems, and applications
What You Bring to the Team
Must-Have Skills
- Strong computing, navigation, and troubleshooting skills
- Exceptional customer service abilities
- Ability to work both independently and collaboratively
- Proficiency with Microsoft 365 (Word, Excel, OneNote, PowerPoint)
- Ability to type at least 30 WPM
- Basic knowledge of PC hardware and components
- Technical support background or related education
Nice to Have
- Experience using ticketing systems
- Technical degree or IT certification
Sound Like You?
If you’re tech-savvy, customer-focused, and eager to grow in a dynamic support environment, we’d love to hear from you.
Join a company that values your growth, your ideas, and your success — apply today!
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