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Customer Service Representative
Syracuse, NY, US
Contact Center
High School or equivalent
Full Time, Temporary
18
Entry Level
On-site
Healthcare Services
First Shift (Day)
Syracuse, NY, US
18
Entry Level
Full Time, Temporary
Healthcare Services
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in.
We’re seeking a Customer Service Representative to work with us at Luxottica, a global leader in eyewear, located in East Syracuse, NY 13057.
Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Why you should apply to be a Customer Service Representative:
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Opportunity to gain hands-on experience with a world-class optical company supporting brands like Ray-Ban and Oakley
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Competitive pay rate: $18/hr
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Full-time, consistent schedule: Monday–Friday, 10:30 AM – 7:00 PM EST
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6-month temporary-to-hire position
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Comprehensive 2–3 week training program before taking independent calls
What’s a typical day as a Customer Service Representative?
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Answering inbound calls from eye care professionals regarding lens orders, order status, remakes, and general customer service inquiries
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Making outbound calls to follow up with ECPs on pending jobs
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Providing high-quality multi-channel support via phone, email, chat, and social media
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Troubleshooting issues using department tools and resources to deliver win-win solutions
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Escalating unresolved issues appropriately to ensure customer satisfaction
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Maintaining professionalism and courteous communication at all times
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Meeting productivity, quality, and customer satisfaction goals
This job might be an outstanding fit if you have:
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High school diploma or equivalent preferred (not required)
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Strong customer service orientation and ability to resolve issues on first contact
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Basic math skills and ability to produce professional written correspondence
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Intermediate PC skills, working knowledge of Windows, Microsoft Office, and Internet browsers
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Strong English comprehension and command of grammar
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Bonus / Preferred: Optical experience, optician or front desk experience, ABO certification (can pursue post-hire for pay increase), lab experience
Additional Details:
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Location: East Syracuse, NY 13057
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Employment Type: 6-month temp-to-hire
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Shift: Monday–Friday, 10:30 AM – 7:00 PM EST
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Pay Rate: $18/hr
What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience match the role. Even if this position doesn’t work out, you’ll remain in our network, giving you access to other opportunities with Kelly®.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
? Apply to be a Customer Service Representative with Kelly® today!
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Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.