Customer Service Call Center Representative
Job Summary:
Join a vibrant team dedicated to making every customer interaction exceptional! As a Customer Service Call Center Representative, you will be the friendly voice of our company, helping customers resolve issues, answer questions, and ensure a smooth experience with our services. Whether you’re experienced or seeking to build valuable professional skills, this role in our dynamic call center is your chance to thrive and grow.
Job Specifications:

• Job Type: Full-time
  

• Location: Green Bay, WI
  

• Pay Rate: $20/Hour
  

• Shift: Monday – Friday, 8:00am to 5:00PM

Roles and Responsibilities:

• Handle inbound and outbound customer calls with professionalism and empathy
  

• Address customer inquiries and resolve issues efficiently
  

• Document each customer interaction accurately in company systems
  

• Provide information about products, services, or policies
  

• Escalate unresolved matters to the appropriate department or supervisor
  

• Meet or exceed established performance metrics for call handling and customer satisfaction
  

• Collaborate with team members to improve processes and customer experiences

Qualifications & Skills:

• High school diploma or equivalent required
  

• Excellent verbal and written communication skills
  

• Demonstrated problem-solving abilities and attention to detail
  

• Strong interpersonal skills and a customer-centric mindset
  

• Proficiency with basic computer applications and the ability to learn new systems quickly
  

• Ability to work effectively in a fast-paced, team-oriented environment

10086527