Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in.

We’re seeking a Customer Service Representative to work onsite with one of our clients in the eyewear manufacturing industry in East Syracuse, NY. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Why you should apply to be a Customer Service Representative:

• Opportunity to work with a well-established eyewear manufacturing client

  
  

• Competitive pay rate of $18.00 per hour

  
  

• Temp-to-perm opportunity after 4 months

  
  

• Consistent Monday–Friday schedule with evenings only—no weekends

  
  

• Professional, onsite work environment with a collaborative team

Job Details:

• Job Title: Customer Service Representative – Onsite

  
  

• Location: East Syracuse, NY 13057

  
  

• Employment Type: 4-month temp-to-perm

  
  

• Schedule: Monday–Friday, 10:30 AM – 7:00 PM EST

  
  

• Pay Rate: $18.00/hr

  
  

• Work Arrangement: 100% Onsite

What’s a typical day as a Customer Service Representative?

You’ll be:

• Handling inbound calls from Eye Care Professionals (ECPs) regarding:

  • Lens orders

    
    

  • Order status and tracking

    
    

  • Remakes

    
    

  • General customer service inquiries

    
    

  
  

• Making outbound follow-up calls to ECPs on pending jobs

  
  

• Managing an average of 8 calls per hour

  
  

• Providing high-quality multi-channel support (phone, chat, email, social media, and U.S. mail)

  
  

• Resolving customer concerns using internal tools, resources, and sound business judgment

  
  

• Escalating unresolved issues when appropriate

  
  

• Protecting and increasing company revenue while enhancing the customer experience

  
  

• Using courteous, professional language and creating win-win resolutions

  
  

• Working collaboratively within a team environment while meeting productivity and quality standards

This job might be an outstanding fit if you have:

• High School Diploma or equivalent (preferred, not required)

  
  

• Strong customer service orientation

  
  

• Ability to produce professional written correspondence

  
  

• Basic math skills

  
  

• Intermediate PC knowledge, including:

  • Windows operating systems

    
    

  • Microsoft Office

    
    

  • Internet and mainstream web browsers

    
    

  
  

• Strong English comprehension and grammar skills

  
  

• Commitment to first-contact resolution

  
  

• Ability to work effectively in a fast-paced, team-oriented environment

What happens next?

Once you apply, you’ll move forward in the hiring process if your skills and experience are a good match. Even if this position isn’t the right fit, you’ll still be part of the Kelly® network—giving you access to future opportunities with our recruiting team.

Helping you discover what’s next in your career is what we’re all about.
Apply to be a Customer Service Representative with Kelly® today.

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