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Customer Service Representative
Waterford, CT, US
Office
High School or equivalent
Full Time, Temp to Hire
$19-$22/hr
Experienced (Non-Manager)
On-site
Business Services - Other
First Shift (Day)
Waterford, CT, US
$19-$22/hr
Experienced (Non-Manager)
Full Time, Temp to Hire
Business Services - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Now Hiring:
Customer Service Representative
Location: Waterford, CT
Compensation: $19.00–$22.00 per hour (based on experience)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Environment: Fully on-site
About the Opportunity
Join a well-established marine outfitting company with decades of industry expertise. We’re seeking a Customer Service Representative who combines strong communication skills with a passion for boating and watersports. This role offers the opportunity to work alongside experienced professionals while helping boating enthusiasts find the right products for their needs.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Provide product recommendations from our extensive marine equipment catalog
- Process orders accurately, including complex shipping arrangements for freight and international deliveries
- Conduct follow-up communications to ensure customer satisfaction
- Advise customers on special orders, custom products, and technical specifications
- Identify upselling and cross-selling opportunities through consultative engagement
- Maintain current knowledge of marine products, industry trends, and company offerings
- Participate in cross-training initiatives and support department projects as needed
Qualifications
Required:
- High school diploma or equivalent
- Previous customer service or call center experience
- Exceptional verbal and written communication skills
- Strong multitasking and prioritization abilities in fast-paced environments
- Professional demeanor with a collaborative, solution-oriented approach
- Proficiency with computers and ability to learn new systems quickly
Preferred:
- Knowledge of boating, marine products, or related industries
- Experience in specialty retail or technical product sales
- Familiarity with shipping logistics and freight coordination
Work Environment
This position operates in a dynamic call center setting with frequent phone and computer use. Occasional interaction with retail and warehouse areas may require standing and walking. The role demands adaptability, attention to detail, and a commitment to continuous learning.
Compensation & Benefits
- Competitive hourly wage of $19.00–$22.00 based on experience
- Opportunity for professional development in the marine industry
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