Location: North Dallas, Tx
Temporary, Short-term: 6-8 weeks
Part-time: 20-34 hrs a week
Pay: $23hr 

Key Responsibilities
 
Customer Service

• Deliver outstanding customer service by responding attentively and courteously to patients, families, visitors, and external customers.
  

• Maintain professional phone etiquette and clear, tactful communication.
  

• Foster positive working relationships with health center staff and campus departments to ensure effective communication and smooth operations.
  

• Respond to inquiries regarding Health Center programs, services, and activities.

 
Reception & Front Desk Duties

• Answer and manage incoming calls for the Health Center.
  

• Greet and direct patients and guests in a professional manner.
  

• Schedule and confirm appointments.
  

• Conduct patient registration, including pre-arrival registration processes.
  

• Perform patient check-in and check-out procedures.
  

• Post charges accurately and ensure appropriate referrals are obtained.
  

• Confirm health service eligibility and verify insurance coverage at the time of registration.

 
Patient Account & Records Management

• Manage all aspects of medical records within the office.
  

• Obtain and verify accurate patient account information according to registration procedures.
  

• Exercise initiative and independent judgment when addressing patient account matters.
  

• Maintain strict confidentiality in handling patient information in compliance with Health Center policies.

 
Administrative & Clerical Support

• Utilize the Health Center’s electronic health record (EHR) and clinic operating system to perform daily tasks.
  

• Provide general clerical support including photocopying, faxing, filing, and collating.
  

• Receive, sort, and distribute incoming mail; maintain and route publications.
  

• Coordinate pick-up and delivery of express mail services (e.g., FedEx, UPS).
  

• Assist with ordering, receiving, stocking, and distributing office supplies.

 
Qualifications
 
Education & Experience

• High school diploma or equivalent required; associate degree preferred.
  

• Previous experience in a medical office or healthcare setting preferred.
  

• Experience with electronic health records (EHR) systems highly desirable.

 
Knowledge, Skills & Abilities

• Excellent interpersonal and communication skills.
  

• Strong organizational skills and attention to detail.
  

• Ability to manage multiple tasks in a fast-paced environment.
  

• Demonstrated professionalism, discretion, and confidentiality.
  

• Proficiency in standard office software and clinic operating systems.
  

• Ability to exercise sound judgment and initiative in handling patient accounts and administrative responsibilities.