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Client Care Representative
Kapolei, HI, US
Office
High School or equivalent
Full Time, Temporary
18.50
Experienced (Non-Manager)
On-site
Other/Non Classified
First Shift (Day)
Kapolei, HI, US
18.50
Experienced (Non-Manager)
Full Time, Temporary
Other/Non Classified
On-site
Office
High School or equivalent
First Shift (Day)
Job details
For those who value growth, teamwork, and making a difference, this opportunity is for you! We recognize your ambition and are committed to helping you thrive. We’re seeking a Client Care Representative to join our vibrant team in Kapolei, HI. If you’re ready to take the next step in your career, read on—you deserve to explore this excellent opportunity.
Job Title: Client Care Representative
Pay Rate: $18.50
Schedule: Monday – Friday 8am- 5pm
Location: Kapolei, Hawaii
What’s a typical day as a Client Care Representative? You’ll be:
- Place and receive phone calls, answer telephones, forward callers, and accept messages following SOPs.
- Create and process client work orders received via telephone, fax, web, and remote users.
- Assist clients with questions regarding order fulfillment, available services, and pricing—always prioritizing exceptional service.
- Provide inside sales support, sharing service details, pricing, agreements, and more.
- Coordinate with Operations on service schedule changes, rush requests, and emergency container/file needs.
- Update and review client service schedules regularly with the Transportation Specialist or Area Account Support Manager.
- Research, track, and communicate about missing client items (containers, files, tapes).
- Support vault processing, destruction, and permanent removal of work orders as assigned.
- Manage client data entry and imports, barcode printing requests, and daily work order closure.
- Ensure compliance with security protocols for visitors, and file management logs daily.
- Process incoming mail (FedEx, UPS, etc.) and assist with billing and vendor invoicing as required.
- Participate in safety and security drills, disaster recovery planning, and escalate issues to the supervisor.
- Comply with all company policies, maintaining knowledge of industry trends and regulations.
This job might be an outstanding fit if you:
- High school diploma or equivalent required.
- At least 6 months of experience in a customer service environment or call center (preferred).
- Strong Windows-based computer skills.
- Excellent listening, negotiation, and written/oral communication skills.
- Capable of collaborative teamwork, problem-solving, multitasking, and delivering outstanding customer service.
Physical Requirements:
- Periodic lifting (20–60 lbs.), scanning materials, overhead reaching, bending, stretching, pushing, and pulling.
What happens next?
Once you apply, we’ll review your skills and experience. If there’s a fit, we’ll reach out about next steps. And if this role isn’t the right match, your profile remains with us so our recruiters can consider you for future opportunities.
We’re committed to helping you grow your career. Ready to get started? Apply today to become a Client Care Representative!
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