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Taxpayer Services – Analyst
Phoenix, AZ, US
Accounting / Finance
High School or equivalent
Full Time, Temporary
23
Experienced (Non-Manager)
On-site
Government and Public Sector
First Shift (Day)
Phoenix, AZ, US
23
Experienced (Non-Manager)
Full Time, Temporary
Government and Public Sector
On-site
Accounting / Finance
High School or equivalent
First Shift (Day)
Job details
Ready, set, go! Put your career in motion with a fantastic, new opportunity. Join our team as an Taxpayer Services – Analyst for an impactful role with a respected public agency, where you’ll help modernize tax services and shape innovative solutions that support thousands of customers.
Why you should apply to be an Taxpayer Services – Analyst:
- Pay Rate: $29/hr
- Location: Phoenix, AZ 85007
- Schedule: Mon-Fri, 8AM-5PM
- Set Up: Candidate must be local – Primarily remote, with occasional in-office days required
- Employment Type: 1 Year-Contract
What’s a typical day as an Taxpayer Services – Analyst? You will:
- Analyze taxpayer services eServices programs, policies, and procedures to improve operational efficiency and effectiveness
- Identify and eliminate nonvalue-added process steps, contributing to continuous improvement across the division
- Serve as a liaison between the Information Technology section, software vendors, and business users
- Engage with internal and external customers, and assist with moderately complex vendor inquiries
- Compile and report regular findings and insights for management
- Conduct specialized management studies and coordinate project planning as needed
This job might be an outstanding fit if you have:
- Experience with business/management analysis of eServices programs (from a business, not software development, perspective)
- At least 1 year of tax service, government/public/regulatory compliance, or accounting experience
- Customer Service/Technical Support experience with internal, external, or third-party customers
- Familiarity with XML (Altova XMLSpy), SQL (Microsoft SQL Server Management Studio), and Azure DevOps (preferred but not required)
- Quality Assurance testing skills and a knack for methodical problem-solving using analytical methods
You’ll thrive in this role if you bring:
- Knowledge of public administration, effective planning/organization, and contemporary business practices
- Familiarity with automated information systems analysis, design, and implementation
- Effective verbal, written, and listening communication skills, plus strong organizational and interpersonal skills
- Proficiency with Windows PCs, MS Office Suite, and Google Suite applications
- The ability to manage multiple projects simultaneously in high-pressure situations
Requirements:
- Business/Management analysis experience related to eServices (not focused on IT development/support)
- 1+ years’ experience in tax, regulatory, or public sector fields
- Relevant customer service or technical support background
- XML, QA Testing, SQL, and Azure DevOps highly valued
What happens next:
Once you apply, you’ll move forward if your skills and experience are a great fit. If this position isn’t the perfect match, you’ll still remain in our network, opening the door to future roles!
Helping you discover what’s next in your career is what we’re all about. Let’s get to work—apply to be an Taxpayer Services – Analyst??????? today!
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