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Customer Support Representative
Johnston, IA, US
Contact Center
Bachelors Degree
Full Time, Temporary
$19.50ph
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Johnston, IA, US
$19.50ph
Entry Level
Full Time, Temporary
Manufacturing - Other
On-site
Contact Center
Bachelors Degree
First Shift (Day)
Job details
Job Title: Customer Support Representative
Location: Johnston, IA (Onsite at John Deere Financial)
Assignment Length: 24 Months (As a W2 employee of KellyOCG)
Pay Rate: $19.50 per hour
Retention bonuses and pay increases available after 6, 12, and 24 months (eligibility requires full assignment completion).
Strictly a contingent role; not expected to transition to full-time but eligible to apply for permanent Deere positions.
Shift Information:
- Contact Center open Mon–Fri, 7:00 AM – 7:00 PM CST
- Four shifts rotate within the 12-hour operation:
• 7:00 AM – 3:30 PM
• 8:00 AM – 4:30 PM
• 9:00 AM – 5:30 PM
• 10:30 AM – 7:00 PM
- Must be available for any 8-hour shift within support window
- Onsite five days a week
- Training/mentoring on 8:00 AM – 4:30 PM shift (approx. 6 weeks)
Visa sponsorship is not available, now or in the future, for this position.
Position Overview:
Join the ISG Region 4 support team providing front-line technical assistance for John Deere dealers and customers on Intelligent Solutions Group product inquiries to ensure satisfaction and retention. Support is provided via phone, email, and chat using the internal case management system. Contribute to the development and maintenance of online support tools. Products supported include MyJohnDeere, JDLink, Operations Center, Apex, Stellar Support, GreenStar, StarFire, AutoTrac, and more.
Key Responsibilities:
- Deliver technical support and solutions for 80+ John Deere ISG products
- Effectively document interactions in the case management system
- Maintain online support tools/solutions
- Take inbound/outbound calls, chats, and emails with a customer-first mindset
- Occasional travel for facility tours (twice yearly) with Deere staff
Required Skills & Qualifications:
- Strong interpersonal skills, negotiation, and conflict resolution
- Experience in customer service or technical support
- High comfort with consumer software and computer troubleshooting
- Ability to support off-shift hours and holidays
- Data management experience
Desired Skills & Qualifications:
- Agriculture customer or operations experience, Precision Farming familiarity
- Prior Ag or Tech dealer channel experience
- Bachelor’s degree in Ag, Business, Engineering, IT, Math, or related field
- If no degree: technical certification showing strong IT/database understanding
Work Environment:
- Fast-paced technical contact center
- Onsite in Johnston, IA, Mon–Fri
- No time off permitted during training (~5-7 weeks)
Special Considerations:
- Takes 3-4 months to reach full productivity
- Training on 8:00 AM – 4:30 PM shift (approx. 6 weeks)
- Strict attendance policy during onboarding
- Limited travel for tours with full-time Deere employees
Interviews Will Assess:
- Behavioral-based questioning; candidates must share specific examples
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