• Maintain positive working relationships with customers by responding to inquiries and resolving complaints related to work orders, invoices, shipments, and inventory counts in a professional manner.
  

• Process and enter customer orders accurately into the system.
  

• Generate stock reports to verify product availability.
  

• Prepare all required documentation and information related to customer work orders.
  

• Coordinate special or last-minute shipping requests with the Traffic and Operations teams, expediting orders when necessary.
  

• Follow up with internal departments to ensure customer service standards are consistently met.
  

• Verify computer-generated invoices to ensure accurate billing.
  

• Provide shipping and tracking information to customers as required.
  

• Maintain damage records and backorder logs.
  

• Communicate customer feedback to management, including potential concerns or dissatisfaction.
  

• Serve as a liaison between the warehouse, office staff, and customers regarding order administration, invoicing, and credit adjustments.
  

• Manage and maintain all documentation and files associated with customer orders.
  

• Maintain an up-to-date procedure manual outlining processing requirements for each account.

 
Required Qualifications

• High school diploma or equivalent required.
  

• Strong computer skills, including proficiency in Microsoft Office applications.
  

• Basic typing and data entry skills.
  

• Familiarity with 10-key data entry.
  

• Experience in warehouse, logistics, or distribution support
  

• Experience with shipping software systems such as UPS and FedEx.
  

• Excellent verbal and written communication skills.
  

• Strong customer service and problem-solving skills.
  

• Must be able to work in varying facility conditions.
  

• Ability and availability to work irregular or extended hours, including nights, weekends, and holidays as needed.