Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Account Specialist to work at a premier industry leader in Johnston, IA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary: $18.78/hour

Shift: 7am-6pm CST (Mon-Fri), 8am-12pm (Sat), occasional holidays/overtime, any 8-hour shift in support window

Why you should apply to be Customer Account Specialist:

• Competitive pay rate of $18.78/hour.
  

• Opportunity to earn up to $2,000 in retention bonuses ($1,000 at 6 months, $1,000 after assignment completion).
  

• Gain experience with a respected, premier industry leader.
  

• Develop your customer service and digital communication skills in a supportive environment.
  

• Temporary/contingent role—great for gaining experience and expanding your professional network.

What’s a typical day as Customer Account Specialist? You’ll be:

• Providing advanced product and service information to customers and responding to moderately complex inquiries.
  

• Recording and processing custom/special orders and coordinating with internal teams.
  

• Managing escalated customer situations and obtaining managerial approvals as necessary.
  

• Building new customer relationships through proactive outreach.
  

• Acting as the first point of contact for resolving customer queries and complaints.
  

• Scheduling follow-up actions and maintaining accurate CRM records.
  

• Interviewing customers to clarify requirements and gather detailed information.
  

• Delivering exceptional service to encourage ongoing product and service use.
  

• Adhering to organizational policies, procedures, and industry regulations.
  

• Pursuing ongoing professional development and training as required.

This job might be an outstanding fit if you:

• Have High School Diploma, prefer candidates with a Degree
  

• Bring 1 to 3 years of relevant customer support experience.
  

• Possess strong digital communication and customer service skills.
  

• Are customer-focused and skilled at building rapport and loyalty.
  

• Are confident initiating sales conversations and skilled in in-depth questioning.
  

• Can effectively handle and resolve customer indifference and complex issues.
  

• Are available to work any 8-hour shift within the support window, including occasional holidays or overtime.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Account Specialist today!

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