Job Posting: Customer Support Representative I Order entry 

Company: ZOLL Medical Corporation
Location:  Chelmsford, MA
Pay rate $27/hour

Essential Functions:

• Process orders by, fax, and email via the ORACLE database.
  

• Provide customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, shipping information, and navigation through the ZOLL web store.
  

• Ensure customer needs are met within the performance standards set by management.
  

• Interact with various departments regularly to achieve the best results for customers.
  

• Promptly answer emails for customers regarding placing orders, shipping/tracking information, returns, and credits.
  

• Process a high volume of accessory orders via, fax, mail, and email.
  

• Provide accurate, professional, and responsive customer support to customers and all personnel within the organization at all levels.
  

• Qualify and execute credit, invoice-only, and return authorization requests.
  

• Provide verbal, faxed, and email order confirmations upon request by the customer.
  

• Educate and assist customers in navigating ZOLL’s web store.
  

• Actively participate in TEAM meetings.
  

• Perform other tasks as needed.

Skills Requirements:

• 2-5+ years of solid customer service experience, preferably  in order entry
  

• Computer database knowledge.
  

• Professional telephone manner and customer focus.
  

• Attention to detail, minimizing customer-impacting errors.
  

• Ability to comprehend complex product configurations, handle multiple tasks, and demonstrate proven follow-up skills.
  

• Effective oral and written communication skills.
  

• Ability to learn, retain, and apply knowledge of ZOLL corporate policies and procedures, including sales order flow, shipping, and warranty procedures.
  

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• Required/Preferred Education and Experience:
  

• High School Diploma or equivalent.

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