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Field Service Manager
Menasha, WI, US
Engineering
High School or equivalent
Full Time, Direct Hire
100000-120000
Manager (Manager/Supervisor)
On-site
Other/Non Classified
First Shift (Day)
Menasha, WI, US
100000-120000
Manager (Manager/Supervisor)
Full Time, Direct Hire
Other/Non Classified
On-site
Engineering
High School or equivalent
First Shift (Day)
Job details
Field Service Manager | Menasha, WI (may also consider candidates in Milwaukee, Chicago, or Madison)
Direct Hire | Onsite
Kelly Engineering is seeking a Field Service Manager to join our client’s team. This role is responsible for building and leading the Field Service Technician (FST) program, establishing processes, tools, and standards that support field service operations.
This individual will initially focus on developing the service framework from the ground up, including workflows, documentation, training, and support systems, then transition into leading and managing the program and FST team to ensure reliable service delivery and strong customer support.
Qualifications / Experience Needed
- Demonstrated experience building or scaling a Field Service Technician program or service organization.
- Prior experience as an FST with strong automation troubleshooting skills.
- Experience leading or supervising field service technicians or technical service teams.
- Knowledge of automation systems, instrumentation, and controls.
- Ability to lead under pressure and support field teams during critical downtime situations.
- Associate degree in Automated Manufacturing, Electromechanical Technology, Electrical Engineering Technology, or a related field (preferred).
- Experience with robotics systems (preferred).
- Valid driver’s license with a satisfactory driving record.
Responsibilities
Service Program Development
- Design and implement the FST program, including service processes, workflows, documentation, and operational standards.
- Establish service infrastructure, including troubleshooting procedures, escalation paths, training materials, and reporting processes.
- Develop and implement technician training and onboarding programs to support skill development and consistency in the field.
- Identify and implement process improvements to enhance service efficiency, response time, and customer satisfaction.
Team Leadership
- Lead and mentor the FST team, providing technical guidance and operational support.
- Serve as the primary escalation point for complex technical issues and service challenges.
- Foster a collaborative environment that encourages problem solving, innovation, and knowledge sharing.
Customer & Technical Support
- Partner with customers, project teams, and subcontractors during system checkout, commissioning, and startup to ensure system performance requirements are met.
- Support field technicians with remote troubleshooting and diagnostics, including PLC, HMI, and SCADA systems.
- Oversee service calls, warranty support, and ongoing customer service needs.
Travel: Approximately 25-50% travel, typically about once per month depending on project and service needs.
Benefits
- Medical, dental, vision insurance
- FSA/HSA
- 401k
- Parental leave, PTO, holidays, etc.
- Tuition Reimbursement
- Wellness program
All applicants applying for this job opening must be legally authorized to work in the United States and are required to have US residency at the time of application. Sponsorship is not available for this opportunity. OPT or H1B Visa is not being accepted at this time.
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Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.