At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Visitor Services Representative to work at a premier manufacturing client in Waterloo, IA. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $18.50/hour

Shift: Days (details below)

Part-time role at 20 hours per week, with occasional opportunities to work up to 32 hours. Preference is for candidates to work 7:30 am to 4:00 pm Tuesday, Wednesday, and Thursdays each week. The manager can be flexible and allow someone to work 7:30 am to 11:30 am Monday through Friday. There may be occasions where the start time will need to be 7 am to accommodate for a tour that day.

Why you should apply to be Visitor Services Representative:

• Competitive pay rate with flexible scheduling options.
  

• Opportunity to work onsite with a respected industry leader in manufacturing.
  

• Join a dynamic team focused on delivering exceptional visitor experiences.
  

• Play a key role in hospitality, event planning, and customer service within a factory environment.

What’s a typical day as Visitor Services Representative? You’ll be:

• Coordinating and planning all factory tours and visitor activities across multiple locations.
  

• Preparing tour guide work schedules and ensuring appropriate staffing for scheduled tours.
  

• Managing office administrative duties, including correspondence, invoicing, filing, bill payment, and reporting.
  

• Serving as the primary contact for visitor-related inquiries and acting as the company representative during tours and events.
  

• Training tour guides on routes and information, ensuring high-quality guest experiences.
  

• Overseeing onsite logistics, including guest check-in, orientation, and movement of guest groups.
  

• Collecting and analyzing visitor feedback to support continuous improvement.
  

• Maintaining accurate visitor records and supporting compliance with safety and facility protocols.

This job might be an outstanding fit if you:

• Have proven experience in hospitality, guest services, or visitor management.
  

• Possess strong organizational and time-management skills with exceptional attention to detail.
  

• Are able to think critically, troubleshoot issues, and recommend creative process improvements.
  

• Demonstrate excellent interpersonal and communication skills, comfortable interacting with guests and internal partners.
  

• Are passionate about delivering memorable, high-quality experiences for visitors.
  

• Are comfortable working onsite in a factory environment and can drive a tour cart or Gator indoors after completing safety training.
  

• Can adhere to a business casual dress code and wear metatarsal safety boots on your first day.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Visitor Services Representative today!

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