At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Systems / Lab Support Specialist for a long-term opportunity in Jacksonville, Florida. With us, it’s all about finding the job that’s just right.
 
Systems / Lab Support Specialist
Jacksonville, Florida
Hourly Pay: $22/hr
Benefits (medical, dental, vision) + PTO & paid holidays

Summary
We’re seeking a proactive, organized Systems / Lab Support Specialist to manage laboratory systems and support contract/agreement execution. The ideal candidate learns systems quickly, works independently, provides strong customer service, and partners effectively with R&D and business teams.

Key responsibilities

• Execute low- to medium-volume contract tasks with high attention to detail (prepare, route, and track agreements and attachments).
  

• Serve as first-line contact for system issues: triage tickets, troubleshoot, and escalate to vendors or engineering when appropriate.
  

• Provide administration and user support for Teamcenter,  eMP and TRIP as needed.
  

• Keep requestors updated on approval status until completion.
  

• Facilitate and process a variety of agreements, including CDAs/NDAs, MTAs, MSAs, Consulting Agreements, SOWs, Sponsored Research Agreements, and Joint Development Agreements.
  

• Coordinate with Procurement and R&D to ensure timely review and execution.
  

• Identify workflow bottlenecks and recommend process improvements to increase execution efficiency.
  

• Maintain accurate records, trackers, and dashboards for follow-up and audit readiness.

Required skills & experience

• Proven ability to learn and support enterprise systems rapidly.
  

• Organized, self-motivated, customer-focused, able to manage multiple priorities with minimal supervision.
  

• Strong verbal and written communication; comfortable with technical and non-technical stakeholders.
  

• Excellent attention to detail and consistent follow-through for contract processing.
  

• Familiarity with MS Office, SharePoint, and ticketing systems.
  

• Experience supporting lab or engineering environments is a plus.
  

• Basic scientific literacy and ability to communicate with technical teams.
  

• Experience with medical billing and managing patient files, including adherence to confidentiality and record-keeping best practices.
  

• Experience creating purchase orders (POs) in medical or clinical settings.
  

• Administrative assistant experience: calendar and schedule management, handling emails, and general office/management support.

Preferred qualifications

• Prior exposure to contract administration or experience working with Procurement teams.
  

• Experience with document management, procurement, and learning management systems.
  

• Background in process improvement or project coordination.
  

• Comfortable building and maintaining trackers, dashboards, and user documentation.

Personal attributes

• Customer-service mindset; patient and professional.
  

• Proactive problem-solver who asks the right questions and follows through.
  

• Collaborative team player with clear communication.
  

• Reliable, organized, and accountable.

10159341