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International Order Management Specialist
Chelmsford, MA, US
Contact Center
High School or equivalent
Full Time, Temporary
$25-30
Entry Level
On-site
Medical Devices and Supplies
First Shift (Day)
Chelmsford, MA, US
$25-30
Entry Level
Full Time, Temporary
Medical Devices and Supplies
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Job Posting: International Order Management Specialist
Location: Chelmsford, MA
Salary: $25 – $30 per hour
Job Summary:
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided.
Essential Functions:
- Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types.
- Process orders received using a cloud-based ERP System.
- Review purchase orders for accuracy in part numbers.
- Process RMA, Credit, and Bill Only requests.
- Resolve order-related issues with customers and/or sales personnel.
- Create Pro-Forma invoices as needed.
- Manage the order pool and review backlog on a daily basis.
- Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective.
- Document unique customer requirements and ensure communication with responsible parties.
- Supply Logistics with necessary documents to expedite the shipping process.
- Work closely with District/Region Sales Managers and their teams to ensure complete customer satisfaction.
Skill Requirements:
- 2-3+ years of customer service experience.
- Proven experience with Excel for weekly reporting; familiarity with a CRM system is preferred.
- Knowledge of Oracle export documentation is advantageous.
- Strong attention to detail and the ability to work independently.
- Ability to multi-task, comprehend complex configurations, and follow up effectively.
- Must be able to travel to the Chelmsford office a minimum of 3 days a week.
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